We use server 2008 r2 machine's for users to login via Quest vWorkspace to act as a VDI.
A few weeks ago I logged into my connection and my profile had completely wiped. No outlook, desktop my docs....anything.
Investigating I could not find anything in the logs to say that there was a issue and the profile was not a temporary - its like I had logged into a completely brand new machine.
It was only my barely used connection so I had not lost any work - so I restored the VM entirely from the day before and I was able to press on and have not encountered this issue again since then. At the time, I did speak with Quest's support and we could not find any cause for this. We put it down to a upgrade of PNTools that may of failed.
Today I had a phone call from a user who has experienced the exact same issue - speaking with Quest's Support we went through absolutely everything and have to go all the way back to Friday's VM backup to find the user profile. Once the VM was restored - we were able UNC path to the C$ and find the user profile intact and fully accessible. During which we when we were browsing through the files the folder randomly deleted!?!
This this seems to happen with each restore. There seems to be something related to the machine that is causing this to delete a entire User profile not leaving any trace at all. (checked registry and checked the user accounts in control panel)
The issue does not appear to be vWorkspace related as the PNTools only become active once logging in via the connection broker and I have tried logging in locally through vSphere and through RDP for testing purposes.
For the meantime I have setup the user with a newly deployed VDI and restored the data directly from the VM backup however this does worry me that there maybe something fundamentally with our environment?
I have also tried applying auditing group policy to the VDI and let the profile delete in the hope the event logger would display some information regarding this. However the logs returned back inconclusive and did not display anything regarding the lost user account.
To Cap:
Server 2008 R2 acting as VDI's using Quest vWorkspace software
No roaming profiles or meta profiles. Completely local to the VM
Happens via RDP, Local login and vWorkspace
User profile randomly deletes from the machine (have experienced this first hand via UNC path)
No trace of user profile once deleted.
I am absolutely stumped as to what is causing this issue and would appreciate any input into possible reasons. I have seen some only posts regarding RDS farms having issues when change users password on next login is set - however the user password have not been changed for around 2 months.