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Files not refreshing Server 2012R2

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We're running server 12r2 as our AD and primary file server. I have one user who is unable to see updated files in the shared network "scan" folder. When I log into the server I can see the file, and as a temporary workaround I've been manually moving the file to her user folder when she needs to scan. 

I found this article that relates to server 08r2, but when i go into the registry editor on the 12r2 machine I don't see the reg keys they are talking about in the article. Do I have to create the keys? Where the keys moved? Is there something else I should be checking? 

Thank You for the help. 


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